IBK offers a Managed Account service for people in receipt of a Direct Payment or Personal Health Budget.

When you have a Managed Account service with IBK, we look after the funding from your local council &/or Health Clinical Commissioning Group, & make payments on your behalf. These payments may include paying your PA’s and/or paying invoices from support providers.

We receive a copy of your support plan and make sure the payments made are those outlined in your plan.

We send you regular summaries of the transactions taking place in your account, so that you know how much money you have and see how it is being spent.

For more information about the Managed Account support we offer, please get in touch.

Payroll & Managed Account Information Booklet February 2022

Annual cost of Managed Account (including payroll): £604.80 (£50.40 per month including VAT)

Sheffield City Council agree these fees as part of your support plan and pay them into your Direct Payment.

For details of what we provide for that money, please press on the following link: IBK Costs April

Contracts

When you sign up for support from IBK with your Direct Payment, we will ask you to agree to a contract between us. This helps give both IBK and you clarity about what to expect from one another. Our contracts will address any specific support we agree between us. Please see below for sample contracts.

IBK Contract Managed Account and Payroll 2022

IBK Contract Managed Account Payroll and Invoices 2022

Feedback

“I would like to thank you for all you have done. You have been absolutely fantastic throughout this whole journey. You have supported me in engaging with social care( even though I was so nervous and worried about it all, my anxieties were on another level) .  You were so supportive, helpful, giving me comfort, reassurance and advice. You engaged with the social worker and helped confirm our situation. You supported us in working with social care and trying to achieve a positive result and get the right support package in place for my son.  Your amazing involvement has meant that F now has a support plan in place which reflects and meets his needs . It will allow him to live the independent life he desires and to pursue his dreams and ambitions. It allows us as a family to function and live as we need to, allowing us to work and care for each other as well as knowing F is looked after when we are not there.  It will allow us to have a quality of life that others take for granted.

 

I know whenever I call you I will be received with a kind, positive, helpful, listening ear who is there with her advice and unwavering support. You make a wonderful difference to families and I want you to know it does not go un-noticed and we value and appreciate all you do for us. Thank you Sue, for everything. For every call,  every effort, every contact and all you have done .  Thank you for being there, brilliantly.”

Giving Feedback

If you would like to give us feedback, we would love to hear from you. We want to give you the best support we can. So please do let us know what works well, and what we could change to make things better. To do this, please get in touch.

Policies

Please click on the links below to look at policies relevant to the support we offer.

Accessible Information Statement Jan 22

Complaints & Compliments Policy

Data protection updated Jan 22

For information on the full range of our policies, please get in touch.

IBK is a recognised provider with Sheffield City Council